I would like to apologize to the car owner for all the lack of communications & misunderstanding. We’ve been contacting through e-mails & phone calls as he was from Singapore. He even provided photos of his car to make sure that the body kit I have fits his ride. Without having second thoughts I agreed to do up his ride.

Once he arrived, we went straight away to work on his ride. But as soon as we placed the body kit, the measurement was totally different. We have fixed the rear lips but the front lips could not fit at all as the bumper is different. Then I realized, something’s not right. (Ah!crap) It’s a different Volvo S60. There are two types here, the normal one and the T5 version. How careless I am. Literally was panicked. The client specifically told me that he wants the body kit fit 100% and not to do any custom-made on the ride.

Although the design is exactly the same, but the dimensions are way different. Same goes the front bumper holes are smaller. Of course he complained, his disappointment about the whole idea of fixing the kit with us; travel all the way from Singapore, put up a night here, and just to fix with us; and I screwed it all up. After much discussion with him, we finally came into an agreement. We agreed to go on the custom-made part with a very very discounted price. It turned out we need to do a little custom job to fit everything right. I am really glad it turned out alright.

Overall, I felt really bad for him as he puts his trust on me to take a good care of his ride but I was really careless. I didn’t do much research during our communications beforehand.  He was kind enough to let me made up for my mistakes and gave me the opportunity to finish up my job. Great person indeed.  He was patient and such an understanding person during the whole process. Therefore, really thankful to have him as a client to our shop.

Lesson learned and do not ever want to make such a mistake again.

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fullset bodykit consists of : front lips, rear lips, side-skirtings & rear boot spoiler.

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We would like to wish everyone a Happy & Prosperous Chinese New Year! May the year of Tiger brings abundance of  health, wealth, happiness and roaring success in all endeavours.

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Wishing everyone a  very Merry Christmas! May all be blessed with Peace, Love, Joy and Good Health.

With Much Love from Us!

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Dear all,

Our website and e-mail is down at the moment due to technical error. Sorry for the inconvenience caused.
For any further enquries, please kindly email to akiwaautobahn@live.com.my until further notice.

thank you very much.

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(Event happenned : July 2008)

Let’s face the fact.

We started with just an office in Cyberjaya. We were lack of experience and less workshop panel to deal with. We did not have proper preparation made.

In business or life, one are prone to make mistakes. We are human being after all. What we can do is to do our best to solve the issue. I have posted this pictures below about how things gone wrong.

An enthusist was interested with the Honda Stream H-style bodykit. Everything was confirmed and contacted my supplier from Johor. This client of ours came all the way from Melaka to get things done. We informed him to give us at least 2weeks to get the item ready. ( i did not kill the supplier. For freaking 2 weeks it did not show up at our place. Everyday calling him asking when can i have those kits)

So, 2 weeks passed by, and yet the item was not with me. On the day he came, the product was not there. It supposed to be ready and fix within that 1 hour, but eventually it did not turn out as well as we thought. It ended up 6 hours late. Yet, the client still patiently waiting for the product to reached. Our panels are all close. The worst thing ever. In the end, he had to take his bodykits back to melaka in his ride. It was a trully an embarassed moment for the company.

The next day, i received a call from him saying that the paint was all wrong. The paint did not match with his car. A double blow for us. Again.

Of course we apologize to him /discounted for everything but what is the point? What’s the point when we scolded the supplier for all their promising words but yet in the end we did not deliver well to the customer?

So, we told him, we will come down to melaka this time, and take his car for painting. With no charges at all. The best we could do. He agreed but he will come down to Sunway ( our new panel) instead this time. We are thankful for such patients in him on us and letting us to correct our mistakes.

On that Saturday morning, he came down to Sunway we arranged all the things properly and managed to get things done eventually. He was satisfied. Many thanks to him for being very understanding and patient. It is nice knowing about him and his lovely family. We showered them with alot of hampers, chocolates but it is still hard to forgive ourself for all the mistakes we have done.

lesson learnt.

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