(Event happenned : July 2008)
Let’s face the fact.
We started with just an office in Cyberjaya. We were lack of experience and less workshop panel to deal with. We did not have proper preparation made.
In business or life, one are prone to make mistakes. We are human being after all. What we can do is to do our best to solve the issue. I have posted this pictures below about how things gone wrong.
An enthusist was interested with the Honda Stream H-style bodykit. Everything was confirmed and contacted my supplier from Johor. This client of ours came all the way from Melaka to get things done. We informed him to give us at least 2weeks to get the item ready. ( i did not kill the supplier. For freaking 2 weeks it did not show up at our place. Everyday calling him asking when can i have those kits)
So, 2 weeks passed by, and yet the item was not with me. On the day he came, the product was not there. It supposed to be ready and fix within that 1 hour, but eventually it did not turn out as well as we thought. It ended up 6 hours late. Yet, the client still patiently waiting for the product to reached. Our panels are all close. The worst thing ever. In the end, he had to take his bodykits back to melaka in his ride. It was a trully an embarassed moment for the company.
The next day, i received a call from him saying that the paint was all wrong. The paint did not match with his car. A double blow for us. Again.
Of course we apologize to him /discounted for everything but what is the point? What’s the point when we scolded the supplier for all their promising words but yet in the end we did not deliver well to the customer?
So, we told him, we will come down to melaka this time, and take his car for painting. With no charges at all. The best we could do. He agreed but he will come down to Sunway ( our new panel) instead this time. We are thankful for such patients in him on us and letting us to correct our mistakes.
On that Saturday morning, he came down to Sunway we arranged all the things properly and managed to get things done eventually. He was satisfied. Many thanks to him for being very understanding and patient. It is nice knowing about him and his lovely family. We showered them with alot of hampers, chocolates but it is still hard to forgive ourself for all the mistakes we have done.
lesson learnt.
(Event happenned : July 2008)
Let’s face the fact.
We started with just an office in Cyberjaya. We were lack of experience and less workshop panel to deal with. We did not have proper preparation made.
In business or life, one are prone to make mistakes. We are human being after all. What we can do is to do our best to solve the issue. I have posted this pictures below about how things gone wrong.
An enthusist was interested with the Honda Stream H-style bodykit. Everything was confirmed and contacted my supplier from Johor. This client of ours came all the way from Melaka to get things done. We informed him to give us at least 2weeks to get the item ready. ( i did not kill the supplier. For freaking 2 weeks it did not show up at our place. Everyday calling him asking when can i have those kits)
So, 2 weeks passed by, and yet the item was not with me. On the day he came, the product was not there. It supposed to be ready and fix within that 1 hour, but eventually it did not turn out as well as we thought. It ended up 6 hours late. Yet, the client still patiently waiting for the product to reached. Our panels are all close. The worst thing ever. In the end, he had to take his bodykits back to melaka in his ride. It was a trully an embarassed moment for the company.
The next day, i received a call from him saying that the paint was all wrong. The paint did not match with his car. A double blow for us. Again.
Of course we apologize to him /discounted for everything but what is the point? What’s the point when we scolded the supplier for all their promising words but yet in the end we did not deliver well to the customer?
So, we told him, we will come down to melaka this time, and take his car for painting. With no charges at all. The best we could do. He agreed but he will come down to Sunway ( our new panel) instead this time. We are thankful for such patients in him on us and letting us to correct our mistakes.
On that Saturday morning, he came down to Sunway we arranged all the things properly and managed to get things done eventually. He was satisfied. Many thanks to him for being very understanding and patient. It is nice knowing about him and his lovely family. We showered them with alot of hampers, chocolates but it is still hard to forgive ourself for all the mistakes we have done.
lesson learnt.
One Comment(+Add)
Businessman like u will go far doing well.